SHIPPING & RETURN POLICY
Regenacol™ Shipping Policy
At this time, Regenacol is only available for sale in the United States and Canada.
All US orders qualify for free ground shipping! Includes continental US plus Alaska, Hawaii and AA/AE/AP addresses. Most orders ship within 24 business hours with the exception of Friday orders which will ship the following Monday. Your package should arrive in 4-5 business days.
Since we do not ship via UPS or FedEx please be sure to provide a deliverable shipping address. If the postal service does not deliver directly to your home use your PO box as the shipping address.
All Canadian orders also qualify for free ground shipping!
Tracking Your Order
When your order ships, you will receive a shipping notice with tracking information.
Regenacol™ Refund Policy
If for any reason you are not satisfied with your purchase from Regenacol, we will refund the purchase price with the return of any unused portion for refund or exchange within forty-five (45) days of the original purchase date. Refunds on opened products are at our discretion. Shipping fees are non-refundable.
Items purchased through Amazon, Walmart, or any non-SovereignLaboratories website should go through that respective website's refund process.
Regenacol™ Replacement Policy
We will replace any defective product and send out a replacement product if you return the defective product to us regardless of where it was purchased as long as you have the receipt. Alternatively, most retail locations can provide an exchange if the product is returned to the place of purchase.
Regenacol™ Return Process
To initiate the refund process, please email us at firstname.lastname@example.org and include "requesting a refund" in the subject line. We will email you instructions. You must enclose a copy of the purchase receipt with the product being returned.